Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I cannot open, update or uninstall Firefox

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga jmcarlino

jmcarlino
jmcarlino
more options

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

Zgjidhje e zgjedhur

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

Jack
Jack
more options

Zgjidhja e Zgjedhur

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

jmcarlino
jmcarlino I zoti i pyetjes
more options

The problem has been solved. The message I was getting was that Firefox was opened and must be closed before unintall could be completed. When I couldn't find where Firefox was opened I just completely shut down my computer and restarted, then was able to uninstall Firefox. Plan now to reinstall the new version. Thanks for your inquiry.