We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Why do I have to mark junk as not junk and then junk again to move it to junk?

  • 4 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga boardtc

more options

So it was happening in my previous version (60.9.1) and now is in 91.6. Emails come in and are marked junk, this is 95+% of the time done correctly. But the emails remain there in my inbox marked as junk. I move them to the junk folder by group selecting them, clicking Not junk and then clicking the same Junk button again to move them.

Surely there is a way that they can go straight to the junk folder without this crazy workaround toggle?

So it was happening in my previous version (60.9.1) and now is in 91.6. Emails come in and are marked junk, this is 95+% of the time done correctly. But the emails remain there in my inbox marked as junk. I move them to the junk folder by group selecting them, clicking '''Not junk''' and then clicking the same '''Junk''' button again to move them. Surely there is a way that they can go straight to the junk folder without this crazy workaround toggle?

Ndryshuar nga boardtc

Zgjidhje e zgjedhur

Scroll down from where that screenshot is.

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (4)

more options

What are your settings in tools>account settings>Junk Settings? You need to specify whether junk messages are automatically moved.

more options

It is interesting that the default values cause this problem. In my version Account Settings is not under tools but at the top and shows the default values show. What should I do?

Ndryshuar nga boardtc

more options

Zgjidhja e Zgjedhur

Scroll down from where that screenshot is.

more options

Yes! Under destination and retention, I had to check the box Move new junk message to: Works great! Should be on by default!