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Trouble with sending emails via a GMAIL account

  • 3 odgovori
  • 2 imata to težavo
  • 2 ogleda
  • Zadnji odgovor od christ1

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Hi,

after a tedious search for a fix, I hope to find support for my problem with sending emails via Gmail using Thunderbird as the email client. This a new install of the Linux version of Thunderbird, icedove. I have used the automatic account creation to generate my gmail account. Receiving messages worked out of the box, but somehow sending emails does not work. I checked the SMTP settings and tried all kind of suggestions on the Gmail site, like the Recaptcha or the allowing access for less secure apps.

Here I post the outcome of the troubleshooting, maybe there is something that allows you to give me a hint...


 Application Basics
   Name: Icedove
   Version: 45.6.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Icedove/45.6.0
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20170108173935
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Extensions
   Iceowl, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 45.6.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 9e7d879b-55f9-4423-8eb6-ef0b5fd4cf0
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     plugin.importedState: true
 Graphics
     Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2)
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2)
     Driver Version: 3.0 Mesa 12.0.4
     WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2)  -- 3.0 Mesa 12.0.4
     GPU Accelerated Windows: 0
     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
     CairoUseXRender: 1
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS Util
     3.21.3
     3.21.3
     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC
Hi, after a tedious search for a fix, I hope to find support for my problem with sending emails via Gmail using Thunderbird as the email client. This a new install of the Linux version of Thunderbird, icedove. I have used the automatic account creation to generate my gmail account. Receiving messages worked out of the box, but somehow sending emails does not work. I checked the SMTP settings and tried all kind of suggestions on the Gmail site, like the Recaptcha or the allowing access for less secure apps. Here I post the outcome of the troubleshooting, maybe there is something that allows you to give me a hint... Application Basics Name: Icedove Version: 45.6.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Icedove/45.6.0 Profile Directory: Open Directory (Local drive) Application Build ID: 20170108173935 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Extensions Iceowl, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 45.6.0 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 9e7d879b-55f9-4423-8eb6-ef0b5fd4cf0 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true plugin.importedState: true Graphics Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2) Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2) Driver Version: 3.0 Mesa 12.0.4 WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2) -- 3.0 Mesa 12.0.4 GPU Accelerated Windows: 0 AzureCanvasBackend: cairo AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: cairo CairoUseXRender: 1 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

Izbrana rešitev

This is odd. As said before, your account settings look good. With 'Authentication type' set to 'OAuth2' you don't have to 'allow less secure apps'. You don't need an app password either. With the error you get, this doesn't look like a password issue anyway.

Did sending mail ever work on this machine? Have you made any changes recently? I'd rather look outside of Thunderbird (or Icedove) for explanations what's wrong. But without knowing details about your environment I'm a bit struggling to suggest anything specific. A reboot of the computer probably doesn't hurt.

The exact same Gmail settings work fine here with Thunderbird.

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Vsi odgovori (3)

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Icedove is a Debian invention. Did you try to ask in a Debian forum?

Your account settings look good to me. What actually happens when you attempt to send mail?

Can you confirm you can receive mail?

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Dear christ1,

thanks for your feedback. I checked multiple Debian forums, but found the discussion about Gmail and Thunderbird here much more alike to the problem I have :)

When I send an email, I got a progress bar popping up saying "Connecting to smtp.gmail.com..." , staying for quite long and vanishing with the final message "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.gmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

I can confirm that I receive emails.

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Izbrana rešitev

This is odd. As said before, your account settings look good. With 'Authentication type' set to 'OAuth2' you don't have to 'allow less secure apps'. You don't need an app password either. With the error you get, this doesn't look like a password issue anyway.

Did sending mail ever work on this machine? Have you made any changes recently? I'd rather look outside of Thunderbird (or Icedove) for explanations what's wrong. But without knowing details about your environment I'm a bit struggling to suggest anything specific. A reboot of the computer probably doesn't hurt.

The exact same Gmail settings work fine here with Thunderbird.

Spremenil christ1