We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Can I empty my own trash folder?

  • 5 odpovedí
  • 1 má tento problém
  • 13 zobrazení
  • Posledná odpoveď od rndln

more options

I used to be able to empty my trash folder, but now messages are being deleted automatically with in a few days or less.. I have gone to properties in both of the "trash" folders that appear on the left of my screen and the "do not delete any messages" is clearly checked in the retention policy.

I used to be able to empty my trash folder, but now messages are being deleted automatically with in a few days or less.. I have gone to properties in both of the "trash" folders that appear on the left of my screen and the "do not delete any messages" is clearly checked in the retention policy.

Všetky odpovede (5)

more options

What is your account type - POP or IMAP?

more options

Under account settings in server settings it says IMAP mail server

more options

In Account Settings > Server Settings under 'Message Storage' Is the 'Empty Deleted folder on exit' checkbox selected ? If yes, then uncheck that checkbox and click on 'OK

more options

Have you accessed the webmail account using a browser and emptied the Trash folder ? Is there is a setting in the webmail account which can choose to empty automatically every x days?

Have you accessed the imap email address of account via another computer or perhaps a phone and emptied the Trash folder ?

more options

Toad-Hall said

In Account Settings > Server Settings under 'Message Storage' Is the 'Empty Deleted folder on exit' checkbox selected ? If yes, then uncheck that checkbox and click on 'OK

No, that checkbox is not selected.