We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla Firefox account

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

Nikola Losew
Nikola Losew
more options

Hi. I need help. I was work in company Zanzarra. I haved corporated email '[edited] @zanzarra.com'. Today i not work in Zanzarra, and access to account not found. [edited] @zanzarra.com - this primary email, [edited] @gmail.com - this second email.

Please change primary email to [edited] @gmail.com . I used account to brouser data (Bookmarks, history). Thanks.

Hi. I need help. I was work in company Zanzarra. I haved corporated email '[edited] @zanzarra.com'. Today i not work in Zanzarra, and access to account not found. [edited] @zanzarra.com - this primary email, [edited] @gmail.com - this second email. Please change primary email to [edited] @gmail.com . I used account to brouser data (Bookmarks, history). Thanks.
Attached screenshots

Modified by James

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can only make another email address the primary email if you still have access to the current primary address, otherwise you need to create a new Mozilla Account with an email address you can confirm.

You can add a secondary email address and confirm this email address. Once this email address has been confirmed, you can make the secondary email address your primary email address.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I notice that you use an older Firefox 116.0.2 version and not the current release (124.0.2). Has your Linux distro reached EOL and no longer receives updates?