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problem after moving the profile to 115 supernova

  • 2 replies
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  • Last reply by fivish

coinquistador
coinquistador
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After moving my thunderbird 104 profile to 115 supernova (including the profiles.ini file), I can see the full list of accounts and folders in supernova, but none of the emails are visible. I can receive and send new messages, but again - none of them are visible when I want to see them later in the inbox or sent folders. Moreover, the right-click mouse button does not work on the whole list of accounts/folders on the left side of the agent. What to do. I have 16Gb of emails and cannot use them.

After moving my thunderbird 104 profile to 115 supernova (including the profiles.ini file), I can see the full list of accounts and folders in supernova, but none of the emails are visible. I can receive and send new messages, but again - none of them are visible when I want to see them later in the inbox or sent folders. Moreover, the right-click mouse button does not work on the whole list of accounts/folders on the left side of the agent. What to do. I have 16Gb of emails and cannot use them.

All Replies (2)

Roland Tanglao
Roland Tanglao
  • Moderator
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Hi coinquistador

If this is a result of nested IMAP folders, ie. bug 1843637: v115 fails to subscribe Imap subfolders at folder hierarchy-depth > 2; v <=102 works OK then it's fixed in Thunderbird 115.1 which was released on August 1st.

If Thunderbird 115.1 fixes it, then great. If it doesn't:

Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

If that doesn't help: Please provide the following troubleshooting details to help us help you:

  1. let us know your email provider (unlikely to cause the problem but stranger things have happened) e.g. gmail,
  2. let us know what operating system e.g. macOS Ventura, Windows 11, Ubuntu 22.04
  3. let us know what 3rd party software like add-ons, anti-virus or firewalls you are using (and please try disabling them and see if that helps)

Cheers! ...Roland

fivish
fivish
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Having updated to 115 my Sent folder is empty and it had 1500 emails. The whole thing is about half the size in Gb. I tried importing from the old version but it failed with a red banner advising to check the error console! How do I get all my emails back and running? I cant even copy over the profile as I get a message saying its not compatible. What have you done? It was all working perfectly before 115.