Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird not opening when clicking on web page ‘envelope’

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Mike109

Mike109
Mike109
more options

When I’m viewing a web page using Windows 7, there are options listed to forward the link such as facebook, twitter, and an envelope icon. If I click on the envelope Thunderbird 68.12.1 opens.

But when viewing the same web page on another PC with Windows 10 if I click on the envelope icon I’m given options to Add an Account such as Outlook.com, Yahoo, Other account. But no option to use Thunderbird 78.14.0.

I don’t want to add any account, I just want to use Thunderbird to forward the link. Is there some setting in Thunderbird (or Firefox) that controls that, I could not find any.

Thanks

When I’m viewing a web page using Windows 7, there are options listed to forward the link such as facebook, twitter, and an envelope icon. If I click on the envelope Thunderbird 68.12.1 opens. But when viewing the same web page on another PC with Windows 10 if I click on the envelope icon I’m given options to Add an Account such as Outlook.com, Yahoo, Other account. But no option to use Thunderbird 78.14.0. I don’t want to add any account, I just want to use Thunderbird to forward the link. Is there some setting in Thunderbird (or Firefox) that controls that, I could not find any. Thanks

Chosen solution

If TB is the default app for email and the mailto protocol (in W10 Settings, Apps, Default apps), Firefox Settings, General, should look like the attached picture. What does it look like?

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Chosen Solution

If TB is the default app for email and the mailto protocol (in W10 Settings, Apps, Default apps), Firefox Settings, General, should look like the attached picture. What does it look like?

Mike109
Mike109 Question owner
more options

Thanks - I did not have have TB set as the default mail app in Windows10. But it is now & works great. I'm behind the curve using Win10 & sometimes am not sure where to look for settings. Thanks again