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Website has print button but page doesn't print

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

RodinDestsin
RodinDestsin
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I took an online test. At the end there is a Print Certificate button. When I click it the Print Preview window appears and shows it will print to the correct printer. After clicking Print the Print Preview window disappears as it should, but nothing prints.

I am using Windows 10.

Thanks in advance for your help!

I took an online test. At the end there is a Print Certificate button. When I click it the Print Preview window appears and shows it will print to the correct printer. After clicking Print the Print Preview window disappears as it should, but nothing prints. I am using Windows 10. Thanks in advance for your help!

All Replies (3)

WestEnd
WestEnd
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Did your Control Panel show the listed printer? And did you try a test print to it before printing?

RodinDestsin
RodinDestsin Question owner
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Yes. Not only does Control Panel show the printer, but the popup print window in Firefox shows the printer. I can print to the printer from websites on MS Edge and Internet Explorer, but not using Firefox.

Thanks for helping me!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to reset the print prefs on the about:config page.