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Why are updates crashing when I perform "updates and restart"?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

gord_moore
gord_moore
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My computer freezes. I go to "updates and restart" and initiate the task. Firefox commences an update and after a long period of time, informs me that they are unable to complete the updates and have to "undo" the updates. I then have to wait another long period of time. All in all, I am unable to use my computer for approximately an hour. Any explanation?

My computer freezes. I go to "updates and restart" and initiate the task. Firefox commences an update and after a long period of time, informs me that they are unable to complete the updates and have to "undo" the updates. I then have to wait another long period of time. All in all, I am unable to use my computer for approximately an hour. Any explanation?

Chosen solution

Hi, would imagine something is corrupted. Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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All Replies (2)

Shadow110
Shadow110
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Chosen Solution

Hi, would imagine something is corrupted. Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
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It should not happen like that.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.