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Firefox crashes

  • 1 reply
  • 2 have this problem
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  • Last reply by Mkll

wheelie38
wheelie38
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I've just updated Windows and Firefox and now Firefox crashes literally seconds after load it up. My whole laptop hangs when firefox is running so I've had to close it and stop using it, can you tell me why and how I can resolve this. Furthermore, I've tried refreshing it and uninstalling and reinstalling it.

I've just updated Windows and Firefox and now Firefox crashes literally seconds after load it up. My whole laptop hangs when firefox is running so I've had to close it and stop using it, can you tell me why and how I can resolve this. Furthermore, I've tried refreshing it and uninstalling and reinstalling it.

All Replies (1)

Mkll
Mkll
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.