We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

web page not showing icons

  • 8 replies
  • 5 have this problem
  • 3 views
  • Last reply by cor-el

frankadamy
frankadamy
more options

Some websites are not showing icons or fonts correctly, only boxes with code. I tried the following recommendations: about:config - gfx.downloadable_fonts.enabled;true Checked = Allow pages to choose their own fonts, instead of my selections above Uninstalled Firefox, deleted folders, reinstalled & still get the same results. I have my personal laptop on the same network & it works fine. THe only difference between my work laptop & person laptop is the person laptop is running Windows 10 home.

Some websites are not showing icons or fonts correctly, only boxes with code. I tried the following recommendations: about:config - gfx.downloadable_fonts.enabled;true Checked = Allow pages to choose their own fonts, instead of my selections above Uninstalled Firefox, deleted folders, reinstalled & still get the same results. I have my personal laptop on the same network & it works fine. THe only difference between my work laptop & person laptop is the person laptop is running Windows 10 home.
Attached screenshots

Chosen solution

cor-el said

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Also make sure that your security software isn't blocking downloadable fonts. You can right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector. You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero). Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

cor-el said

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Also make sure that your security software isn't blocking downloadable fonts. You can right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector. You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero). Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

I was monitoring our Watchguard firewall for denials & nothing showed for my IP. Using the Network log in the Web Console, I found URL's being blocked. Added the URL's to the firewall exception list & now all is good.

Thanks cor-el for pointing me in the right direction!

Read this answer in context 👍 0

All Replies (8)

FredMcD
FredMcD
more options

Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Also make sure that your security software isn't blocking downloadable fonts.

You can right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector.

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero).

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

frankadamy
frankadamy Question owner
more options

FredMcD said

Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Tried this already & it did not resolve the issue.

frankadamy
frankadamy Question owner
more options

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Problem still exists in safe mode

frankadamy
frankadamy Question owner
more options

Chosen Solution

cor-el said

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Also make sure that your security software isn't blocking downloadable fonts. You can right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector. You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero). Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

cor-el said

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Also make sure that your security software isn't blocking downloadable fonts. You can right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector. You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero). Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

I was monitoring our Watchguard firewall for denials & nothing showed for my IP. Using the Network log in the Web Console, I found URL's being blocked. Added the URL's to the firewall exception list & now all is good.

Thanks cor-el for pointing me in the right direction!

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome