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Windows Live Mail doesn't work in Firefox after recent updates to Windows 7. System Restore doesn't help.

  • 5 ответов
  • 2 имеют эту проблему
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  • Последний ответ от Clarabel

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Installed around 8 important Windows 7 updates over the past 3 days (so, nothing I could uninstall as they're security updates mainly). Since then, Windows Live Mail doesn't respond in Firefox. Did 2 System Restores and downloaded Live Essentials again but nothing works.

Installed around 8 important Windows 7 updates over the past 3 days (so, nothing I could uninstall as they're security updates mainly). Since then, Windows Live Mail doesn't respond in Firefox. Did 2 System Restores and downloaded Live Essentials again but nothing works.

Выбранное решение

Hi again Clarabel,

If you find cor-el's instructions for creating new profiles and manually transferring over files from the old profile a bit complicated, it's because it is. :) A simpler method you might want to try is to use the Reset Firefox feature -- it restores settings back to normal, including clearing things like cache, cookies, etc, while retaining all your important things like bookmarks and passwords.

The simple instructions are available here: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Hope either of these approaches help you.

Cheers, David

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Все ответы (5)

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Hi Clarabel,

Argh, not getting to your mail is frustrating, sorry about your issues! I assume that with Windows Live Mail, you mean their website at mail.live.com. This could be a problem with obsolete cache on that website that causes trouble.

Please follow these instructions and see if that solves it for you: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Hope this helps. Cheers!

- David

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Hi

Thanks for the advice, but unfortunately, it didn't work. :( I tried running CCleaner as well in the meantime to try and correct any registry issues with the recent updates, but no joy.

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Did you try to clear the cookies as well?


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

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Выбранное решение

Hi again Clarabel,

If you find cor-el's instructions for creating new profiles and manually transferring over files from the old profile a bit complicated, it's because it is. :) A simpler method you might want to try is to use the Reset Firefox feature -- it restores settings back to normal, including clearing things like cache, cookies, etc, while retaining all your important things like bookmarks and passwords.

The simple instructions are available here: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Hope either of these approaches help you.

Cheers, David

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Thank you very, very much. A little bit of hassle getting all my add-ons back, but it works fine again now. :)