Please contact me via phone, can't upgrade since we upgraded our computer. <phone number removed>
Several times trying to download what is called firefox 17, offered to us by you, we do not understand what that means? Our new operating system installed at the Boise Apple Store gives us up to and including the Snow Leopard. We are unable to accomplish your upgrade because it repeats the procedure instead and does a down load over and over, but will not install it following the requested easy procedure etc. Discouraged as nothing will let your firefox upgrade to our system. It even asked if we would like to keep the old system and install the new, this firefox 17, but it doesn't work. We liked this service , so what is the problem? Perhaps your program is no longer user friendly?
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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 17.0.1: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.