We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Hi - Are there any known issues with Webroot Secure Anywhere causing Firefox to crash?

  • 2 ответа
  • 6 имеют эту проблему
  • 3 просмотра
  • Последний ответ от Randy1212

Randy1212
Randy1212
more options

Hi -

I use Webroot for anti spyware and anti virus (Webroot Antivirus with Spysweeper) which is Version 7.

The program keeps bugging me to upgrade to Webroot SecureAnywhere, which is Version 8, so I gave it a try.

Sure enough, Firefox crashed every few minutes. So I un-installed SecureAnywhere (retaining Version 7) and everything was fine again.

So not sure what to do. Perhaps try another anti-virus (and if so, what do you recommend) or just keep Webroot Version 7 (which continues to scan and update just fine, from what I can see).

Thank you, Randy

Hi - I use Webroot for anti spyware and anti virus (Webroot Antivirus with Spysweeper) which is Version 7. The program keeps bugging me to upgrade to Webroot SecureAnywhere, which is Version 8, so I gave it a try. Sure enough, Firefox crashed every few minutes. So I un-installed SecureAnywhere (retaining Version 7) and everything was fine again. So not sure what to do. Perhaps try another anti-virus (and if so, what do you recommend) or just keep Webroot Version 7 (which continues to scan and update just fine, from what I can see). Thank you, Randy

Все ответы (2)

user633449
user633449
more options

First (this isn't an official Mozilla opinion, just personal experience), I find Webroot to be rather a poor quality anti-virus, with poor detection rates, and lots of problems when it does run. My opinion is to use Microsoft Security Essentials for anti-virus. It is free, light and quite good. http://windows.microsoft.com/en-US/windows/products/security-essentials. If you decide to go with it, uninstall webroot first.

Now, if you decide to keep webroot, you can try fully uninstalling it, then reinstalling it. Also, if you go to "About:crashes" in your firefox address bar, do you have any crash ids (they start with bp-).

Randy1212
Randy1212 Задавший вопрос
more options

Thanks for getting back to me. I did read, upon further research, that this is a known issue - some type of bug or conflict that exists between Firefox and Webroot - and that a fix will be provided in a future release of Webroot. So I guess there is no need to upgrade at this point and to continue using the older version. Others that have been recommended to me are AVG and Avast.