We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

pop up window keeps telling me to reboot to finish installing Firefox and I still can't get Firefox

  • 1 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от rbillings

more options

wanted the new Firefox 9 so followed thr installing process and a window opened and said I needed to restart computer to finish installing and I can not uninstall it either because same window pops up and tells me to reboot to finish installing Firefox. . . . very confused . . .

wanted the new Firefox 9 so followed thr installing process and a window opened and said I needed to restart computer to finish installing and I can not uninstall it either because same window pops up and tells me to reboot to finish installing Firefox. . . . very confused . . .

Все ответы (1)

more options

Hi nodesign23- If you have problems with updating then best is to download the full version and uninstall the currently installed version. [removed outdated FF version data]:

  • Get the latest version: http://www.mozilla.org/en-US/firefox/new/
  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Hope that helps!

Изменено rbillings