We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I cannot remove Spyware 300 trojan affected files. What can i do?

  • 2 ответа
  • 3 имеют эту проблему
  • 7 просмотров
  • Последний ответ от PhungHollifield

more options

web security alerts about 300 files were affected by trojan spyware and adwares. I clicked on "remove all", system failed because connection to firefox was crashed. Please give me instructions regarding removing these affected files asap. In the meantime I deleted all browsing history and downloads. Please help. Phung

web security alerts about 300 files were affected by trojan spyware and adwares. I clicked on "remove all", system failed because connection to firefox was crashed. Please give me instructions regarding removing these affected files asap. In the meantime I deleted all browsing history and downloads. Please help. Phung

Все ответы (2)

more options

The following articles all have good information to search, detect, and remove virus's, spyware, malware, and adware.

They suggest performing various scans with some listed scanners. The only thing I can offer along with that is perform the scans in the Windows Safe Mode.

This is very important as the windows safe mode only loads those drivers and files for a minimum boot. This keeps locked files to a minimum level so that they can be scanned.

[/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware?s=virus+removal&as=s]

[/kb/Basic%20Troubleshooting?s=virus+removal&as=s#w_viruses-and-spyware]

[https://support.mozilla.com/en-US/kb/Firewalls]