Until yesterday, I was able to use Mozilla Firefox with no problem. Then I installed Firefox 3.6.12 on my home computer. Immediately, Norton sent me a notice with words to the effect of, "You are about to download Insight. You are among the first to do so; don't continue until Norton can find out more about it." It carried an unknown signature. When I tried to visit a website right after 3.6.12 was installed, it crashed. I tried again and crashed again, several times. After each crash, I have sent a report using the Crash Reporter and even have included my e-mail address so that I can be reached that way. I tried to retrieve the crash reports I have sent using the instructions provided, but Windows comes back with "No items match your search." I will try to get the crash IDs later using the location bar. I can't do so now for the reasons outlined below. In the meantime, please investigate the possible connection between the crashes and Norton Insight.