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Thunderbird crash startup

  • 5 ответов
  • 0 имеют эту проблему
  • Последний ответ от Aurelien Falco

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Thunderbird stopped working and crashes at startup. It fails also in safemode. Any idea?

Detailed information below:

AdapterDeviceID: 0x4690 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 23.2.1.0 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 0 AvailablePhysicalMemory: 3816996864 AvailableSwapMemory: 2044719104 AvailableVirtualMemory: 24182190080 BackgroundTaskMode: 0 BuildID: 20240417192958 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1729614811 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1714494098 IsWayland: 1 LastStartupWasCrash: 1 Notes: Ubuntu 22.04.4 LTSFP(D00-L1000-W0000000-T010) WR? WR+ EGL? EGL- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 162 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1729614649 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240417192958","version":"115.10.1","vendor":null,"displayVersion":"115.10.1","platformVersion":"115.10.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":31760,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"6.5.0-28-generic","locale":"fr-FR","distro":"Ubuntu","distroVersion":"22.04"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 770 (ADL-S GT1)","vendorID":"0x8086","deviceID":"0x4690","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"23.2.1.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["fr-FR"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["fr-FR"],"regionalPrefsLocales":["fr-FR"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"FR","network.trr.strict_native_fallback":false,"security.tls.version.enable-deprecated":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19727,"firstUseDate":19727},"addons":{"activeAddons":{},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 35349712896 TotalPhysicalMemory: 33302896640 UptimeTS: 161.82273505 Version: 115.10.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Thunderbird stopped working and crashes at startup. It fails also in safemode. Any idea? Detailed information below: AdapterDeviceID: 0x4690 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 23.2.1.0 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 0 AvailablePhysicalMemory: 3816996864 AvailableSwapMemory: 2044719104 AvailableVirtualMemory: 24182190080 BackgroundTaskMode: 0 BuildID: 20240417192958 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1729614811 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1714494098 IsWayland: 1 LastStartupWasCrash: 1 Notes: Ubuntu 22.04.4 LTSFP(D00-L1000-W0000000-T010) WR? WR+ EGL? EGL- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 162 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1729614649 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240417192958","version":"115.10.1","vendor":null,"displayVersion":"115.10.1","platformVersion":"115.10.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":31760,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"6.5.0-28-generic","locale":"fr-FR","distro":"Ubuntu","distroVersion":"22.04"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 770 (ADL-S GT1)","vendorID":"0x8086","deviceID":"0x4690","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"23.2.1.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["fr-FR"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["fr-FR"],"regionalPrefsLocales":["fr-FR"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"FR","network.trr.strict_native_fallback":false,"security.tls.version.enable-deprecated":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19727,"firstUseDate":19727},"addons":{"activeAddons":{},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 35349712896 TotalPhysicalMemory: 33302896640 UptimeTS: 161.82273505 Version: 115.10.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Выбранное решение

Okay I solved my problem somehow. I move the .thunderbird/ in a saved folder and let thunderbird reinitialize it. Thunderbird successfully launched.

Then I re-imported my profile (a folder like kgrmwc.default-release/) into .thunderbird/ and it magically worked!

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Все ответы (5)

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Thanks for the info. Unfortunately "Crash Details" are of little value here. Please find your crash IDs in Help > Troubleshooting Information and post them here (as text, not a screen shot).

Полезно?

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Wayne Mery said

Thanks for the info. Unfortunately "Crash Details" are of little value here. Please find your crash IDs in Help > Troubleshooting Information and post them here (as text, not a screen shot).

You mean, "Help" as in the menu of the application? The application immediately crashes so I don't have access to any meny of any sort.

Полезно?

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Полезно?

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Okay there have been multiple of them. I'm listing a few here:

bp-0f468d34-7347-45a5-baf1-d56670241023 bp-4f56345e-c8ce-49ac-8f9b-0466e0241022 bp-f3cb44b8-18a6-4767-a2ac-0b7510241022

But they're probably the same.

Полезно?

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Выбранное решение

Okay I solved my problem somehow. I move the .thunderbird/ in a saved folder and let thunderbird reinitialize it. Thunderbird successfully launched.

Then I re-imported my profile (a folder like kgrmwc.default-release/) into .thunderbird/ and it magically worked!

Изменено Aurelien Falco

Полезно?

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