We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Uninstall helper.exe is missing. Where can I get to in order to be able to uninstall firefox?

  • 3 ответа
  • 0 имеют эту проблему
  • 9 просмотров
  • Последний ответ от Marty McFly

an.na.7
an.na.7
more options

Hi!

I want to uninistall my firefox application, but unfortunately the folder in C:/Users/XXX/AppData/Local/Mozialla Firefox/ is empty, so I cannot uninstall it. I tried downloading again and then uninstalling, but did not help. Can I manually add the .../uninstall/helper.exe in order to completely remove the application from my Windows Computer?

I takes up a lot of space on my memory disk, so I want to remove it, but can't.

Thanks a lot in advance

Hi! I want to uninistall my firefox application, but unfortunately the folder in C:/Users/XXX/AppData/Local/Mozialla Firefox/ is empty, so I cannot uninstall it. I tried downloading again and then uninstalling, but did not help. Can I manually add the .../uninstall/helper.exe in order to completely remove the application from my Windows Computer? I takes up a lot of space on my memory disk, so I want to remove it, but can't. Thanks a lot in advance

Все ответы (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The helper.exe file is located in the Firefox installation folder and not in "AppData\Local" or "AppData\Roaming", those locations are used for the profile folder where Firefox stores your personal data.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
an.na.7
an.na.7 Задавший вопрос
more options

Hi @cor-el,

thanks for that answer. Unfortunately that folder - for some reason - is almost empty as well. There's only a "defaults" folder (with a prefs java script file) and a kl-config file. What can I do to uninstall Firefox then?

Marty McFly
Marty McFly
more options

I think you should consider using an app called Uninstall Tool (Not sponsored, learned of this from a friend). One of my friends hated Microsoft Edge and all the bloatware Microsoft installs on Windows 10 so he used this tool to uninstall Microsoft Edge. It worked quite well, but it did not delete certain traces of the app (empty MSEdge directories).