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Servicenow Timesheet Portal stopped working with drop down menus

  • 4 ответа
  • 0 имеют эту проблему
  • 14 просмотров
  • Последний ответ от phannaford

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I use Servicenow to update my time sheet and access it using Firefox. When I click on a drop down to select a site it just closes. It was working a month ago and has since stopped. Works fine in Chrome however I prefer using Firefox.

Browser console messages when I click the drop down: 09:53:01.782 Uncaught TypeError: self.liveRegion is null

   init https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:25994

js_includes_sp.jsx:25994:1 09:53:01.889 Uncaught TypeError: this.search is null

   callback https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:24624
   bind https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23845
   success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23686
   success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921 line 45331 > eval:197
   i https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18
   fireWith https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18
   y https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20
   c https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20

I do not have access to Servicenow code and have tried installing an older version of FF 118 same results.

I use Servicenow to update my time sheet and access it using Firefox. When I click on a drop down to select a site it just closes. It was working a month ago and has since stopped. Works fine in Chrome however I prefer using Firefox. Browser console messages when I click the drop down: 09:53:01.782 Uncaught TypeError: self.liveRegion is null init https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:25994 js_includes_sp.jsx:25994:1 09:53:01.889 Uncaught TypeError: this.search is null callback https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:24624 bind https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23845 success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23686 success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921 line 45331 > eval:197 i https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18 fireWith https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18 y https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20 c https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20 I do not have access to Servicenow code and have tried installing an older version of FF 118 same results.

Все ответы (4)

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Does it still happen in Troubleshoot Mode?

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No - Restarted in Troubleshoot Mode - Same issue.

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Try clearing cookies and disabling Tracking Protection for the site.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

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Did all of these: clearing cookies and disabling Tracking Protection for the site created a New Profile

same issue