Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox thinks there's another instance running, but not true

  • 2 ответа
  • 0 имеют эту проблему
  • 29 просмотров
  • Последний ответ от pmbrown02

more options

I cannot use, update, uninstall, refresh, or reinstall Firefox (and haven't for four or more years). I always get this message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." But I have (obviously) shut down the computer entirely any number of times in all those years. What can I do? I will be taking college classes and Firefox is one of the few browsers that the college supports.

I cannot use, update, uninstall, refresh, or reinstall Firefox (and haven't for four or more years). I always get this message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." But I have (obviously) shut down the computer entirely any number of times in all those years. What can I do? I will be taking college classes and Firefox is one of the few browsers that the college supports.

Все ответы (2)

more options

Выбранное решение

more options

Thank you so much. It was the parent.lock file. I was able to refresh Firefox. Just took a few moments.