Having trouble getting into my banks credit card site,no trouble with chrome
OS-Vista Browser Mozilla Firefox. Have had this problem with other secure web sites,I.E. Banks,Financial. When I call the institution for help they say they are having problems with that particular browser,switch to another browser.
Thanks Gregg
Все ответы (5)
What exactly was the problem?
Response does not help me. Stated very clearly in the question.
"What was the problem" Does not answer the question asked. Question stated very clearly. What more info do you need?
Thanks Gregg
ggoodwin6 said
"What was the problem" Does not answer the question asked. Question stated very clearly. What more info do you need?
Something like :
What happens when you try to get to that site ?
Do you get an error message ?
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'
Another thing to try :
Clear the cache and cookies only from websites that cause problems.
Clear the Cache:
3-bar menu => Options => Advanced => Network => Cached Web Content :
"Clear Now"
Remove Cookies from sites causing problems:
3-bar menu => Options => Privacy => Cookies : "Show Cookies"
If the above doesn't do the trick, then let's try Firefox in Safe Mode : If Firefox is not running : Hold down the Shift key when starting Firefox. If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)
See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Can you attach a screenshot that shows the problem?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
See also: