Why does my browser close when I use scroll bar?
In recent weeks my browser will automatically and suddenly close when I am using the scroll bar to move up or down on a web page. Why does this happen and is there anything I can do about it? My "fix" so far -- when I remember -- is to make sure I keep at least two tabs open, and then when the browser tries to close automatically I am prompted to cancel the request since multiple tabs are involved. However, sometimes I forget to keep multiple tabs open, and if I have only one tab open it sometimes will close automatically with the browser usually when I am scrolling down on a web page. Thanks for any insight you can provide.
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.