I have tried repairing, reinstalling, disabling windows firewall, resetting tcp/ip and still no luck. I have also done some of the command prompts in firefox too. I looked into my antivirus Bitdefender and don't see any issues either. I love FIREFOX and want to use it! Please give me suggestions. I even started in safe mode. Application Basics ------------------ Name: Firefox Version: 40.0.2 Build ID: 20150812163655 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Bitdefender Wallet Version: 2.0 Enabled: false ID: bdwteff@bitdefender.com Graphics -------- Adapter Description: Intel(R) HD Graphics 5500 Adapter Description (GPU #2): AMD Radeon R5 M255 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter Drivers (GPU #2): aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Asynchronous Pan/Zoom: none Device ID: 0x1616 Device ID (GPU #2): 0x6901 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-29-2015 Driver Date (GPU #2): 8-3-2015 Driver Version: 10.18.15.4248 Driver Version (GPU #2): 15.200.1062.1004 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 2248103c Subsys ID (GPU #2): 0000000c Supports Hardware H264 Decoding: true Vendor ID: 0x8086 Vendor ID (GPU #2): 0x1002 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150812163655 browser.startup.homepage_override.buildID: 20150812163655 browser.startup.homepage_override.mstone: 40.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-manager.buildID: 20150812163655 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1440291881 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1440291881 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------