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APPCRASHfirefox.exe518ec3ccxul.dll, What does this mean ??

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  • 2 au această problemă
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  • Ultimul răspuns de iamjayakumars

3772richard
3772richard
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In the last few weeks a Warning Box comes up to tell me my Firfox has crashed and if I select the option to discover the casue this comes up. However, I still seem to be able to do everything as normal, go on line etc etc and without this warning box (giving me the option to close the programme and search online for help, Close the Programme and/or Search the cause) I was unaware of any fault or anything different from normal. - What's the Cause and Do I need to do anuything? This is the "CAUSE":-


Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	21.0.0.4879
 Application Timestamp:	518ec3cc
 Fault Module Name:	xul.dll
 Fault Module Version:	21.0.0.4879
 Fault Module Timestamp:	518ec306
 Exception Code:	c0000005
 Exception Offset:	001c9789
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	a7aa
 Additional Information 2:	a7aa91f17ea749d42a4de3b390fa5b3d
 Additional Information 3:	a7aa
 Additional Information 4:	a7aa91f17ea749d42a4de3b390fa5b3d
In the last few weeks a Warning Box comes up to tell me my Firfox has crashed and if I select the option to discover the casue this comes up. However, I still seem to be able to do everything as normal, go on line etc etc and without this warning box (giving me the option to close the programme and search online for help, Close the Programme and/or Search the cause) I was unaware of any fault or anything different from normal. - What's the Cause and Do I need to do anuything? This is the "CAUSE":- Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 21.0.0.4879 Application Timestamp: 518ec3cc Fault Module Name: xul.dll Fault Module Version: 21.0.0.4879 Fault Module Timestamp: 518ec306 Exception Code: c0000005 Exception Offset: 001c9789 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: a7aa Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d Additional Information 3: a7aa Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

Toate răspunsurile (1)

iamjayakumars
iamjayakumars
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.