We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

How do I close Firefox help screen?

  • 2 răspunsuri
  • 0 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

AnonymousUser
AnonymousUser
more options

When I open Firefox, the help questionnaire pops up. I click on cancel and close. Then the Firefox help page comes up for me to ask a question. If I try to close it, the questionnaire pops up again. It is an endless cycle. I cannot get to my home page, bookmarks, or anything. How do I stop this?

This happened

Every time Firefox opened

== I originally had a question for Help, but canceled it.

When I open Firefox, the help questionnaire pops up. I click on cancel and close. Then the Firefox help page comes up for me to ask a question. If I try to close it, the questionnaire pops up again. It is an endless cycle. I cannot get to my home page, bookmarks, or anything. How do I stop this? == This happened == Every time Firefox opened == I originally had a question for Help, but canceled it.

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Clearing_the_cache and http://kb.mozillazine.org/Cookies

AnonymousUser
AnonymousUser Deținătorul întrebării
more options

Thanks. But did not work. Still same problem.