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slowslo
slowslo
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Today I try to log on to SOCALGAS. This is the Gas company for all of southern cal. using a recently updated version of Firefox browser. The problem started : After logging into site , the next page refused to load. It just recycled over and over again. I open another browser : Bing and the pages needed to pay my mom's bills loaded. After calling the Gas company with my problem I realized the problem was the browser. 

How do I fix this problem?

Arthur

Today I try to log on to SOCALGAS. This is the Gas company for all of southern cal. using a recently updated version of Firefox browser. The problem started : After logging into site , the next page refused to load. It just recycled over and over again. I open another browser : Bing and the pages needed to pay my mom's bills loaded. After calling the Gas company with my problem I realized the problem was the browser. How do I fix this problem? Arthur

Toate răspunsurile (2)

Dropa
Dropa
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You will have to provide a URL so others can see what is happening when click the link. And if it's a login that makes it harder to know what is happening unless another registered customer tries to login and that is the only other way to know what's happening.

cor-el
cor-el
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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window