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Video image is randomly stuck, the audio is working.

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AndRo Marian
AndRo Marian
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How the title its say. The video like YouTube, Twitch, ... the image is randomly stuck but the audio is working. And when i enter the cursor in the video or i click the window the image is loading.

https://drive.google.com/open?id=1FYWjGoYK5NNgPgBTvAaRnQAoxyI-U6Aj

No 'Dropped Frames' are counted.

How the title its say. The video like YouTube, Twitch, ... the image is randomly stuck but the audio is working. And when i enter the cursor in the video or i click the window the image is loading. https://drive.google.com/open?id=1FYWjGoYK5NNgPgBTvAaRnQAoxyI-U6Aj No 'Dropped Frames' are counted.

Modificat în de AndRo Marian

Toate răspunsurile (2)

Ballison
Ballison
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Hi AndRo Marian,

One of the first steps is to Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Cache and Cookies

Many site issues can be caused by corrupt cookies or cache. Clearing both the cache and cookies can often resolve these issues.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Let me know if neither of these work to resolve the issue of the videos pausing.

AndRo Marian
AndRo Marian Deținătorul întrebării
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In SafeMode apparently works fine. But is not a choice to use the SafeMode.

I try all i know:

1. Uninstall the Firefox. 2. Remove all files from %AppData%, %LocalAppdata%, %ProgramData%, %ProgramFiles% 3. Refresh the firefix. 4. Create new profile.

Nothink works.

Install Nighty, Works fine without SafeMode.