Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

My Firefox stopped working with Windows10. Tried to re-install but can't uninstall first due to 'Please close Firefox to continue' message.

  • 5 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Shadow110

andycr
andycr
more options

My computer runs Windows 10 and after well over a year of browsing with my default browser, Firefox, with no problem, clicking on my Firefox icon failed to bring up the Firefox page and the internet. I finally decided to unistall Ff and then install a download. I have managed to download it but it won't run as the message comes up that it is open, when it isn't. When I try to uninstall, I get the message 'Please close Firefox to continue'. Is this familiar to anyone?

My computer runs Windows 10 and after well over a year of browsing with my default browser, Firefox, with no problem, clicking on my Firefox icon failed to bring up the Firefox page and the internet. I finally decided to unistall Ff and then install a download. I have managed to download it but it won't run as the message comes up that it is open, when it isn't. When I try to uninstall, I get the message 'Please close Firefox to continue'. Is this familiar to anyone?

Toate răspunsurile (5)

Vault108
Vault108
more options

Hello,

Please try using task manager to kill firefox. https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding?redirectlocale=en-US&redirectslug=Firefox+is+already+running+but+is+not+responding#w_use-the-windows-task-manager-to-close-the-existing-firefox-process

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key).

andycr
andycr Deținătorul întrebării
more options

I've been around the houses a few times, as I can't open the Firefox page but eventually the Firefox profile appeared on Task Manager and I closed it. Unfortunately, I still can't run my downloaded Firefox Installer.exe file as the 'Please close Firefox to continue' message appears. Another file called Feedback has also disappeared rather strangely-I don't know how.

Shadow110
Shadow110
more options

HI, please grab a copy of your Profile

Then download Current Release Firefox 59.0.2 with a Full Version Installer

Then boot into Windows 10 Safe Mode

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

For the future always :

Please let us know if this solved your issue or if need further assistance.

Shadow110
Shadow110
more options

Note fyi : check to see if have Microsoft update KB4093105 700megs If not you can get it here : https://www.catalog.update.microsoft.com/Search.aspx?q=kb4093105 Note fyi : Windows Spring Update out April 30th so back up stuff you want to save to another drive. https://www.windowscentral.com/microsoft-announces-windows-10-april-2018-update