Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

My thunderbird crashed and lost all my accounts. I added them again but all my folders are gone. How can I get them back

  • 5 răspunsuri
  • 3 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de jhburgess

jacrozie
jacrozie
more options

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

Toate răspunsurile (5)

Zenos
Zenos
more options

"Crashed"? Do you have a crash report ID?

Or are you using CCleaner?

jacrozie
jacrozie Deținătorul întrebării
more options

I run CC cleaner

jacrozie
jacrozie Deținătorul întrebării
more options

I have for years and no problems

jhburgess
jhburgess
more options

jacrozie said

I run CC cleaner

For some reason, the latest versions of CCleaner deletes part of the "prefs.js" file in the Thunderbird profile with the mail accounts information. In CCleaner Options|Exclude add the profile folder or the prefs.js file to the excluded list to keep CCleaner from damaging the file in the future. If you have a backup of your prefs.js file, you can copy the good version to your Thunderbird profiles folder and replace the corrupted file.

jhburgess
jhburgess
more options

If you do not have a good copy of the prefs.js file, you can find instructions on repairing or creating a new file here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared