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Cannot permanently delete folder from trash

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Asha.j
Asha.j
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I deleted folders and it went to Trash. I emptied Trash and the folders are removed. When I restart thunderbird the deleted folders reappear in Trash. I am using IMAP and this do no reflect in my mail server. This is so annoying. Please help

I deleted folders and it went to Trash. I emptied Trash and the folders are removed. When I restart thunderbird the deleted folders reappear in Trash. I am using IMAP and this do no reflect in my mail server. This is so annoying. Please help

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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What process did you use? Did you unsubscribe from seeing the folder before deleting? Has the folder been deleted off server?

Try this: make hidden files and folders visible:

In thunderbird Help > Troubleshooting Information

  • click on 'Show folder'

a new window opens showing the contents of your profile folder name.

  • Close Thunderbird now - this is important
  • click on 'ImapMail' folder
  • click on mail account name
  • Look for and delete: Trash and Trash.msf files

Start Thunderbird. Report back on results.