We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Thunderbird frequently locks up, Not Responing in Win 8.1

  • 1 răspuns
  • 6 au această problemă
  • 4 vizualizări
  • Ultimul răspuns de Matt

bstig60
bstig60
more options

Thunderbird will lock up and the screen goes blank and says 'Thunderbird is not responding'. I try to close it and it takes much time to close. I try to use task manager and I can see it is using nearly half of the cpu capacity and a large amount of memory. I cannot end task using task manager. I am running windows 8.1. This happens on more than one computer.

Thunderbird will lock up and the screen goes blank and says 'Thunderbird is not responding'. I try to close it and it takes much time to close. I try to use task manager and I can see it is using nearly half of the cpu capacity and a large amount of memory. I cannot end task using task manager. I am running windows 8.1. This happens on more than one computer.

Toate răspunsurile (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.