Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

My Sync is not working. It failed to retrieve data from my account.

  • 1 răspuns
  • 2 au această problemă
  • 15 vizualizări
  • Ultimul răspuns de guigs

mahabubakram
mahabubakram
more options

Few days ago I have installed the Firefox version 35.0. And my sync account was named m.akram040@gmail.com . But after I installed this version I had previous version 30.0 or 32.0 . And in those versions my sync account was m.akram040@gmail.com. But now after the installation of version 35.0 I did not find anything in my bookmarks. It seems like I had nothing synced. But I know I have always synced and I am sure about this. I had so many important research and project links in the bookmarks. Please can you retrieve the bookmark list of my sync account. I am in a real misery right now. Please retrieve my synced datas as soon as possible.

Few days ago I have installed the Firefox version 35.0. And my sync account was named m.akram040@gmail.com . But after I installed this version I had previous version 30.0 or 32.0 . And in those versions my sync account was m.akram040@gmail.com. But now after the installation of version 35.0 I did not find anything in my bookmarks. It seems like I had nothing synced. But I know I have always synced and I am sure about this. I had so many important research and project links in the bookmarks. Please can you retrieve the bookmark list of my sync account. I am in a real misery right now. Please retrieve my synced datas as soon as possible.

Toate răspunsurile (1)

guigs
guigs
more options

Hi mahabubakram, Thank you for your question. I understand that you were on version 30 and after updating to 32 and 35 the sync data is not there. Let's try to find it.

  • Did you sign up for the new version of sync ever at accounts.firefox.com? This would mean you are on the new sync.
  • Did you previously pair a device? If so, you might have the data on the old account and will need to sign in at accounts.mozilla.com to sync the old data.

Back up and restore information in Firefox profiles