We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashes 2 seconds after startup. This happened after repair upgrade to Windows 7

  • 1 resposta
  • 2 têm este problema
  • 2 visualizações
  • Última resposta por AliceWyman

more options

After repair upgrade Firefox (9.0) would not work. I finally un-installed and re-installed it without success. Following your support guidelines I tried deleting my profile with partial success in that with a new profile Firefox would run once then revert back to an apparent crash after 2 seconds (as seen from task manager). After every new profile created it followed this same routine of working just the once. Any help would be appreciated.

After repair upgrade Firefox (9.0) would not work. I finally un-installed and re-installed it without success. Following your support guidelines I tried deleting my profile with partial success in that with a new profile Firefox would run once then revert back to an apparent crash after 2 seconds (as seen from task manager). After every new profile created it followed this same routine of working just the once. Any help would be appreciated.

Solução escolhida

Try a "clean reinstall" of Firefox by removing the Mozilla Firefox installation directory before reinstalling it, as explained in these articles:

If Firefox still crashes after a clean reinstall, try the suggestions in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article here and, if possible, post a crash Report ID, as explained at the end of that article.

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

more options

Solução escolhida

Try a "clean reinstall" of Firefox by removing the Mozilla Firefox installation directory before reinstalling it, as explained in these articles:

If Firefox still crashes after a clean reinstall, try the suggestions in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article here and, if possible, post a crash Report ID, as explained at the end of that article.