Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox stopped working and hangs upon startup

  • 3 respostas
  • 2 têm este problema
  • 3 visualizações
  • Última resposta por Tim

Doc92392
Doc92392
more options

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

Todas as respostas (3)

Tim
Tim
more options

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Doc92392
Doc92392 Proprietário da pergunta
more options

Firefox will not load to start in safe mode - it is just a blank white screen with no radio buttons or icons on it and the circling icon for loading.

I deleted my old profile and uninstalled Firfox and tried downloading again, but the same problem exists. I am currently using IE as my browser, but prefered Firefox (when it worked). It seems the new version is the problem.

Tim
Tim
more options

Can you attach a screenshot showing what appears?