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missing sub folders and emails

  • 6 respostas
  • 4 têm este problema
  • 1 visualização
  • Última resposta por Hayley95

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Hi,

I had  sub folders in my inbox for my yahoo account that contained lots of important saved emails. All the sub folders have gone,when i do a search for the emails they show up,with a preview pane. if i then click to open the email it does not exist. None the attachments with the emails are available either.

Please help! Many Thanks in advance.

Hi, I had sub folders in my inbox for my yahoo account that contained lots of important saved emails. All the sub folders have gone,when i do a search for the emails they show up,with a preview pane. if i then click to open the email it does not exist. None the attachments with the emails are available either. Please help! Many Thanks in advance.

Todas as respostas (6)

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Are the folders and messages visible from the Yahoo website? If you right-click the account in the Folder Pane, Subscribe, Refresh, are the folders checked, i.e. subscribed?

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Hi,

Neither the folders or the messages that I moved into the sub-folders are visible from the Yahoo website.

When I right-click the account in the folder pane, all the folders are checked, however the sub-folders that have disappeared are not listed.

Thanks.

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As you probably know, Yahoo had a major incompatibility with TB this week, which I believe has been resolved. But if the subfolders are missing from the Yahoo website, I don't know of any way to restore them, unless you have a TB mail or profile backup from which to restore them.

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Okay, thank you for your help.

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Try this: right click on imap mail account in folder pane and select 'Settings' select 'Server settings' for the imap mail account click on 'Advanced' button. uncheck: 'show only subscribed folders' click on OK click on OK

Does this allow you to subscribe /show more folders?

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Hi,

I have tried the above, and it doesn't allow me to subscribe or show any folders that weren't there before.