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my firefox crashes and gives me dis eror sign,Firefox can not load your profile. may be that he is removed or have not achieved.please help me

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  • Última resposta de John99

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i have this problem my firefox crashes and gives me this error, Firefox can not load your profile, it can be removed or have not achieved. i tried to open profile manager it gived me the same error i uninstaled firefox almoast 20 times and deleated all files oin the pc and nothing changed, please help me.sory fore bad english.

i have this problem my firefox crashes and gives me this error, Firefox can not load your profile, it can be removed or have not achieved. i tried to open profile manager it gived me the same error i uninstaled firefox almoast 20 times and deleated all files oin the pc and nothing changed, please help me.sory fore bad english.

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thank for the help i fixed firefox, i instaled windows pack 3 and it started working again.

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Hi edva,

When you reply write a reply in English. Then please follow it with the same information in your first language. Try to copy and paste the exact error message into your reply, and if possible also add a screen-shot.

You may need to reinstall Firefox following a special procedure. I am not a Mac user but instructions are here:

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i have windows xp not mac god damn it. and i cant reset it i cant open the damned profile manager i did compleatedly unnistal it a milion times and no results. new now he do not give eroor it doesent give enything just dosent open at all WTF is this help me please.

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i have windows xp not mac god damn it.

Sorry edva,
maybe I was half asleep ;-)
it was the Chrome 19 user agent I must have noticed.

  1. Find and backup your Firefox User profile the instructions are here:
  2. now follow the instructions I mentioned before but of course using the Windows version of the instructions
    • troubleshoot and diagnose Firefox problems_7-reinstall-firefox
    • and if you need to make sure it is the Windows version check by using this link
    • IMPORTANT note the instruction Delete the Firefox installation folder which is located here by default: C:\Program files\Mozilla Firefox.
      At this stage no need to delete the profile folder
    • If after the last step it still does not work the next step IS to delete the profile
      This is easy if you can open Firefox, or the profile manager, if you can not do that then you need to find and delete it yourself. You should have already found it in step one at the top of the post. (You backed it up, I hope)
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I did ewerything allot of times end nothing hapened the same thing i dont work . help me im comfused with this thing.

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Did you find and backup your Firefox profile ?

  • Have you got bookmarks and or passwords & logins on firefox ?
  • Do you need to keep bookmarks and passwords, so that you may use them again ?

What is your first language. (I ask in part because some articles may be available in other languages)

Did you find where your firefox installation files are ?

Are you looking at this forum

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Do you still see any profile listed in this location?

  • XP: C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\<profile>\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.


Try to remove the profiles.ini to force Firefox to create a new default profile.

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Solução escolhida

thank for the help i fixed firefox, i instaled windows pack 3 and it started working again.

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Well done, glad you fixed it and thanks for posting back with a solution.

Sorry I forgot to mention that earlier. Although the article on crashes does remind that software should be updated. Firefox 13 does not support Windows XP SP1, but it will support Service-Pack 2 and 3.

The original SP1 is so old (2002-2004) I would not have thought many Internet users would have remained on it.