Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox not displaying a window now it's updated. Via safe mode, disabling addons and resetting to defaults does not help.

  • 2 respostas
  • 2 têm este problema
  • 1 exibição
  • Última resposta de Tiera

Tiera
Tiera
more options

I've opened via safe mode but all add-ons are disabled so I can't deal with them that way. Via the initial safe mode pop up I've selected disable add-ons, reset toolbars and controls, reset user preferences to Firefox defaults and restore default search engines (so everything except delete bookmarks). Hitting 'make changes and restart' button shows that firefox loads in the task manager but still no window opens.

I've also uninstalled, rebooted, re-installed, rebooted but I'm lost for what to do now :-/

I've opened via safe mode but all add-ons are disabled so I can't deal with them that way. Via the initial safe mode pop up I've selected disable add-ons, reset toolbars and controls, reset user preferences to Firefox defaults and restore default search engines (so everything except delete bookmarks). Hitting 'make changes and restart' button shows that firefox loads in the task manager but still no window opens. I've also uninstalled, rebooted, re-installed, rebooted but I'm lost for what to do now :-/

Solução escolhida

That didn't work for me unfortunately, but I updated everything and anything that needed it. Cleaned the registry and de-fragmented the main disc also.

I ended up restoring a previous version of Firefox though. It now shows as the current version so I figure that there was a corrupt file somewhere that for some reason didn't repair when I uninstalled and then reinstalled the current version directly.

Ler esta resposta 👍 0

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you able to start Firefox in Save mode?

If that works then try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

Tiera
Tiera Autor da pergunta
more options

Solução escolhida

That didn't work for me unfortunately, but I updated everything and anything that needed it. Cleaned the registry and de-fragmented the main disc also.

I ended up restoring a previous version of Firefox though. It now shows as the current version so I figure that there was a corrupt file somewhere that for some reason didn't repair when I uninstalled and then reinstalled the current version directly.

Alterado por Tiera em