Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

during setup sync tells me my email address is already in use and won't let me go any further. I only have one email and don't want to setup another. How do I setup sync?

  • 1 resposta
  • 2 têm este problema
  • 11 visualizações
  • Última resposta de the-edmeister

more options

I can log into the sync account management with this URL https://account.services.mozilla.com and nothing is listed. When I go to the Sync tab within the preferences window, only two options are listed: Setup a New Account and or Pair a Device. Setting up an account doesn't allow me to use the email address I would like to, saying the email is already in use. I can't "pair a device" because the computer I'm trying to "pair" is my main computer (laptop). I used sync way back when it first came out and it seems as though there are new requirements (legal and otherwise) requiring me to setup a new account. How do I setup and use sync with the email address I have in place already without having to use another email address?

I can log into the sync account management with this URL https://account.services.mozilla.com and nothing is listed. When I go to the Sync tab within the preferences window, only two options are listed: Setup a New Account and or Pair a Device. Setting up an account doesn't allow me to use the email address I would like to, saying the email is already in use. I can't "pair a device" because the computer I'm trying to "pair" is my main computer (laptop). I used sync way back when it first came out and it seems as though there are new requirements (legal and otherwise) requiring me to setup a new account. How do I setup and use sync with the email address I have in place already without having to use another email address?

Solução escolhida

There was a major change in Sync services back in Dec 2010, but nothing w9th regards to the Username / email address and Password since that time.

Use this to reset your Sync Password if you can't remember it, for an existing account.
https://services.mozilla.com/reset-password/

What ever you may have stored on the Sync Server will be erased so you will be starting with with new data in the system.

Ler esta resposta 👍 0

Todas as respostas (1)

more options

Solução escolhida

There was a major change in Sync services back in Dec 2010, but nothing w9th regards to the Username / email address and Password since that time.

Use this to reset your Sync Password if you can't remember it, for an existing account.
https://services.mozilla.com/reset-password/

What ever you may have stored on the Sync Server will be erased so you will be starting with with new data in the system.