We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Want to use Firefox; able to: download, set up, install, launch; then error msg: "If computer or network is protected by firewall or proxy, make sure Ff is permitted" (more below); network connection ok, firewall disabled, don't know about proxy; Help!

  • 2 respostas
  • 37 têm este problema
  • 8 visualizações
  • Última resposta de theatregirl

more options

This is the entire error message I get: Unable to connect

Firefox can't establish a connection to the server at en-us.start3.mozilla.com.

          *   The site could be temporarily unavailable or too busy. Try again in a few
         moments.
   *   If you are unable to load any pages, check your computer's network   connection.
   *   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
This is the entire error message I get: Unable to connect Firefox can't establish a connection to the server at en-us.start3.mozilla.com. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Todas as respostas (2)

more options

You can't disable most Firewalls, all that happens is that the user interface is turned off and the actual Firewall is still working to protect you. You need to "allow" Firefox to access the internet in your Firewall settings, and that permission has to be for the currently installed version of Firefox. See this for a list of the most popular Firewall programs and specific instructions for each.
http://support.mozilla.com/en-US/kb/Firewalls

Also, check to make sure that No Proxy is selected in Tools > Options > Advanced -> Network - Connection = Settings button.

Alterado por the-edmeister em

more options

I have this problem too. Doesn't happen all the time, but often enough. Just when I d/l'd the newest version of FF.