Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Account Owner Change

  • 2 respostas
  • 0 tem este problema
  • 2 visualizações
  • Última resposta de ease217

ease217
ease217
more options

Hi,

The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?

Hi, The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?

Todas as respostas (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

To be able to change the primary email address for a Firefox Account, you will need to have access to that email account to be able to verify the change.

Without that, you may have to set up a new Firefox Account, such as the one you are using to access this support forum.

ease217
ease217 Autor da pergunta
more options

Ok the problem is I did that and it somehow tied to my old account which is why I can't log in. This website lets me sign in using the compromised e-mail account for some reason but the browser requires authentication and literally will not let me sign in to the other account I made with the email that works because it's "not the primary account". So now am I going to have to get a brand new throwaway e-mail to use for my account and have that also attach to the OG account?