Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Since Sunday updates firefox won't load and now it won't le me uninstall it gets hung up?

  • 3 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de Shadow110

more options

Sunday after updates my google boxes vanished and I couldn't go to any sites. My bookmarks wouldn't open, nothing worked. I uninstalled and reinstalled and nothing changed. I ran malware, spyware and antivirus all said no problem. I uninstalled and reinstalled again same results. Yesterday I tried again same thing. Today I tried to uninstall and it got hung up. Sunday I also went to your site and ran through all the suggestions to no avail. I'm not sure what to do now please help.

Sunday after updates my google boxes vanished and I couldn't go to any sites. My bookmarks wouldn't open, nothing worked. I uninstalled and reinstalled and nothing changed. I ran malware, spyware and antivirus all said no problem. I uninstalled and reinstalled again same results. Yesterday I tried again same thing. Today I tried to uninstall and it got hung up. Sunday I also went to your site and ran through all the suggestions to no avail. I'm not sure what to do now please help.

Todas as respostas (3)

more options

Hi, what security software are you using please, are there any error messages ?

There is security software like Avast/AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. If you are running any of the above software please check their community forum for a work around to apply settings.

Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

No, it is the same once I installed it. I just got McAfee on Monday no issues there. I don't get error messages and haven't. Thanks. Now what?

more options

It probably is your Mcafee that it is the issue. Turn off Web Companion and see how it runs.

Alterado por Shadow110 em