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52.1.1 revert to earlier version

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  • Última resposta de Onno Ekker

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Thunderbird crashes multiple times daily since updating to 52.1.1. I've installed and reinstalled - still crashes. How do I revert to an earlier version?

Thunderbird crashes multiple times daily since updating to 52.1.1. I've installed and reinstalled - still crashes. How do I revert to an earlier version?

Solução escolhida

Can you try if the crashes also happen in safe-mode? You probably have an add-on installed that is incompatible with 52.1.1 and that is causing the crashes. You can start TB in safe-mode by keeping the Shift-key pressed and starting TB.

If you still want to downgrade, you can download an older version from http://archive.mozilla.org/pub/thunderbird/releases/ and install it. There's no need to first uninstall the newer version. For safety reasons however it is best to backup your profile first.

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Solução escolhida

Can you try if the crashes also happen in safe-mode? You probably have an add-on installed that is incompatible with 52.1.1 and that is causing the crashes. You can start TB in safe-mode by keeping the Shift-key pressed and starting TB.

If you still want to downgrade, you can download an older version from http://archive.mozilla.org/pub/thunderbird/releases/ and install it. There's no need to first uninstall the newer version. For safety reasons however it is best to backup your profile first.

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Thank you! I use very few add-ons and forgot that I had added a google browser add-on. Instead of using safe mode I disabled that add-on and it seems to have resolved the problem. Your prompt answer is very much appreciated!

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I'm glad this solved your problem. Can you please give the full name of the add-on that was causing the problem and perhaps also post your crash-id? We can use it to detect what's going wrong and contact the add-on author, so s/he can fix it. You can see the crash-id from Help > Troubleshooting Information and then it's in the third block, under Application Basic and Mail and News Accounts.

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Onno Ekker said

I'm glad this solved your problem. Can you please give the full name of the add-on that was causing the problem and perhaps also post your crash-id? We can use it to detect what's going wrong and contact the add-on author, so s/he can fix it. You can see the crash-id from Help > Troubleshooting Information and then it's in the third block, under Application Basic and Mail and News Accounts.

Samkatz, can you reply please ?? Thanks

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I was wrong. Turning off add-ons seemed to help at first but only because I had not performed the action that caused the shut down which I narrowed to the following: it happened when I cursored down through unread email with the preview window open. I uninstalled 52.1.1 and reverted back to 45.8.0 and am not experiencing problems with this older version.

Alterado por SamKatz em

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Can you please post your crash-id's here? We can use them to investigate the problem… You can see the crash-id from Help > Troubleshooting Information and then it's in the third block, under Application Basic and Mail and News Accounts.

Alterado por Onno Ekker em