Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

a column of text appears on some websites which I can't delete

  • 3 respostas
  • 1 tem este problema
  • 5 visualizações
  • Última resposta de Wesley Branton

more options

"0"> iframe frameborder '0' scrolling 'no' marginheight '0' marginwidth '0' height '90' width '728' src 'https://ad.atdmt.com/i/a.html;p 11047201417173;cache 1488265190?click https://adclick.g.doubleclick.net/aclk 3Fsa 3Dl 26ai 3DCprTC5mLMVqbJEYqYkgKpxpHIBYaiw5MHhv-niJoCie3eeBABINqWxBpgyYaAgOyktBGgAYq73cwDyAEJ4AIAqAMBqgTVAU_QRXXknorNWNOFpX59L_DQ

how can I delete this?

"0"> iframe frameborder '0' scrolling 'no' marginheight '0' marginwidth '0' height '90' width '728' src 'https://ad.atdmt.com/i/a.html;p 11047201417173;cache 1488265190?click https://adclick.g.doubleclick.net/aclk 3Fsa 3Dl 26ai 3DCprTC5mLMVqbJEYqYkgKpxpHIBYaiw5MHhv-niJoCie3eeBABINqWxBpgyYaAgOyktBGgAYq73cwDyAEJ4AIAqAMBqgTVAU_QRXXknorNWNOFpX59L_DQ how can I delete this?

Solução escolhida

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Ler esta resposta 👍 2

Todas as respostas (3)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

it's not malware. Any other suggestions?

more options

Solução escolhida

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.