Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 1 resposta
  • 1 tem este problema
  • 1 exibição
  • Última resposta de FredMcD

nancysur
nancysur
more options

This only happens on while I am on Amazon.com. I was getting repetitive "unresponsive script" errors, so I went on YouTube, and followed procedures for getting rid of unresponsive scripts. However, while I am no longer getting the script errors, every time I try to go on Amazon, Firefox itself stops responding and I just get the spinning wheel. I have to Force Quit to get out of it. I'm about to switch to Chrome, but would really prefer to use Firefox.

I have a Macbook Pro 10.9.5 and Firefox 43.0.4. I've tried trashing Firefox and re-downloading and doesn't make a difference.

Any ideas?

Thanks

This only happens on while I am on Amazon.com. I was getting repetitive "unresponsive script" errors, so I went on YouTube, and followed procedures for getting rid of unresponsive scripts. However, while I am no longer getting the script errors, every time I try to go on Amazon, Firefox itself stops responding and I just get the spinning wheel. I have to Force Quit to get out of it. I'm about to switch to Chrome, but would really prefer to use Firefox. I have a Macbook Pro 10.9.5 and Firefox 43.0.4. I've tried trashing Firefox and re-downloading and doesn't make a difference. Any ideas? Thanks

Todas as respostas (1)

FredMcD
FredMcD
more options

Please describe in detail what YouTube had you do.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.