Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Start page reads undefined.com instead of normal start page

  • 1 resposta
  • 3 têm este problema
  • 10 visualizações
  • Última resposta de cor-el

more options

When opening Firefox the address shown is http://www.undefined.com/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=directions_0.0.2 and, instead of the Firefox home page there is a box that offers Indefinite Articles, Bellygraph, Stone Magic, Windward Road Runners, Picobusiness, Android Development or Laboratory. How do I get the Firefox home page to show and rid of these options?

When opening Firefox the address shown is http://www.undefined.com/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=directions_0.0.2 and, instead of the Firefox home page there is a box that offers Indefinite Articles, Bellygraph, Stone Magic, Windward Road Runners, Picobusiness, Android Development or Laboratory. How do I get the Firefox home page to show and rid of these options?

Solução escolhida

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

You can check the home page setting

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.


This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can use one of these to start Firefox in Safe Mode:

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
Ler esta resposta 👍 0

Todas as respostas (1)

more options

Solução escolhida

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

You can check the home page setting

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.


This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can use one of these to start Firefox in Safe Mode:

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled