Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Why is Thunderbird sending email to spam.

  • 1 resposta
  • 4 têm este problema
  • 1 exibição
  • Última resposta de Toad-Hall

nealrm
nealrm
more options

I have Thunderbird configured to not mark emails from my address book as spam. Yet it continue to do so. It is to the point that I can't trust Thunderbird. Everyday I have several email go to spam that shouldn't. I mark them as not junk, it doesn't help. I put the address in my address book, it doesn't help. How do I fix this.

I have Thunderbird configured to not mark emails from my address book as spam. Yet it continue to do so. It is to the point that I can't trust Thunderbird. Everyday I have several email go to spam that shouldn't. I mark them as not junk, it doesn't help. I put the address in my address book, it doesn't help. How do I fix this.

Todas as respostas (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re: I have Thunderbird configured to not mark emails from my address book as spam.

I presume you mean 'junk' and in Acount Settings > Junk Settings, you enabled the adaptive junkmail controls for the account and then selected various address books as a 'whitelist' - these selected address books contain email addresses that are to be excluded from junk. see first image below.

Can you confirm something? In the headers of these emails - do they contain text in perhaps the Subject that actually uses the word 'Spam' or eg: Norton AntiSpam' ?

Is this a Pop or IMAP mail account?