Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Attempting to log into On-Star.com, I get a javascript:void(0) error. Why? How Can I resolve this?

riemar
riemar
more options

When I attempt to log into Onstar.com and fill in the userid and password fields, the log-in link doesn't work. Instead I get a error code in the lower-left of the window "javascript:void(0). I contacted Onstar and they suggested I try IE. I did so and logged in with no problem. Their comment was the Firefox does not communicate with their web site well. Why would that be. I just updated Java so I know it's not out of date, so I must conclude it's an issue with Firefox. Can you assist me, as generally I like Firefox and would hate to discard it for another browser.

Ron Riemar

When I attempt to log into Onstar.com and fill in the userid and password fields, the log-in link doesn't work. Instead I get a error code in the lower-left of the window "javascript:void(0). I contacted Onstar and they suggested I try IE. I did so and logged in with no problem. Their comment was the Firefox does not communicate with their web site well. Why would that be. I just updated Java so I know it's not out of date, so I must conclude it's an issue with Firefox. Can you assist me, as generally I like Firefox and would hate to discard it for another browser. Ron Riemar

Todas as respostas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sites use javascript:void(0) as a placeholder in the link when the link is meant to fire off a script.

So you're on this page:

https://my.gm.com/web/portal/login/onstar

And when you click the orange button, nothing happens?

When I try logging in with asdf as both the username and password, after a couple seconds I get an error message in the page: "The username and/or password you entered is invalid. Please check your entry and try again." Could you try triggering that to see whether Firefox is sending the login to the server and getting back any kind of response?