Firefox crashes on start up for one user but not another
Crash ID: bp-df3a48d7-363c-4d2f-87d3-f73902140723 Version: 31 Crashes on start up for one user but not another. Both are administrators. I have uninstalled and re-installed. No change with each user. Crashes in safe mode as well (holding down shift) No addons present in other user. Have ran Malwarebytes and cleaned Have ran CCCleaner and cleane all including registry entries with Firefox uninstalled.
Solução escolhida
this isn't helpful if firefox crashes on startup. because you can't start it to create the new profile.
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Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore
Solução escolhida
this isn't helpful if firefox crashes on startup. because you can't start it to create the new profile.
Windows Start Menu > Run
- Type firefox.exe -p and Enter
- It open the Firefox Profile Option
I tried that and it still resulted in only the crash report window. It would not open in safe mode either. It did finally work after I uninstalled Firefox, ran a Malwarebytes scan (found and quarantined malware), and then reinstalled Firefox.