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bjornalyzator
bjornalyzator
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Dear Mozilla Support,

I am experiencing an issue with Firefox when trying to log in to my company’s intranet (Bravida Sverige AB). The login process requires authentication via Microsoft Authenticator. However, every time I close and reopen Firefox, I am prompted to log in again.

According to the support team at my company, this behavior is not expected. When using Google Chrome, I remain logged in even after restarting the browser, but this is not the case with Firefox.

Could you please help me troubleshoot this issue? I suspect it might be related to session management or browser settings, but I’m unsure how to resolve it. I have re installed mozilla firefox.

Thank you in advance for your assistance!

Best regards, Björn

Dear Mozilla Support, I am experiencing an issue with Firefox when trying to log in to my company’s intranet (Bravida Sverige AB). The login process requires authentication via Microsoft Authenticator. However, every time I close and reopen Firefox, I am prompted to log in again. According to the support team at my company, this behavior is not expected. When using Google Chrome, I remain logged in even after restarting the browser, but this is not the case with Firefox. Could you please help me troubleshoot this issue? I suspect it might be related to session management or browser settings, but I’m unsure how to resolve it. I have re installed mozilla firefox. Thank you in advance for your assistance! Best regards, Björn

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings

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